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20May/110

Can Google’s Chromebook Break Windows [Network Effects]

Michael Mace provides his thoughts on whether or not Google's Chromebooks can break Windows:

I wish it were true.  Windows deserves to be replaced.  It's just plain old, weighted down with decades of compromises and tweaks.  The OS steadily degrades as you use it, and the security software companies will tell you privately that it's impossible to fully protect it from hostile software.  I'm sure that with a clean start we could do better.

So I love Google's idea.  Unfortunately, the Chromebook as currently defined is woefully unready to take on Windows.  It may capture some niches and verticals, but it won't have a major effect on the industry unless Google makes major changes to it.  And some of the biggest barriers to its success are inside Google itself.

The core argument underlying Mike's analysis centers around identifying the company that owns the network effects. Indeed, it is Microsoft with its OS and Office that own the network effects. When there is no clear owner of network effects, each technological generation completely opens up the field.  However, when there is a clear owner of network effects, the winner of the previous generation gets to carry over it's advantage. Think of it a football rivalry where the score never resets to zero. That is the case with Microsoft. Proof that it owns the network effects is in the pudding (Vista, anyone?).

Microsoft has been scoring for years. For Google Chromebooks to win, it needs a couple thousand points just to be close:

Once a computing platform is established, it's not enough to make a product that's better overall.  You have to duplicate the core benefits of the current product, and be so much better in some areas that you overcome the users' natural resistance to change.

For Google to win the network effects, it not only needs to build in features that elicit customer delight, but the basic must-haves for business operations.

10May/110

Thank You Skyhook, Now It’s Mine. Sincerely Apple and Google

Today both Google and Apple were asked to come before the US Senate judiciary subcommittee regarding a hearing on privacy, technology and the law. You can read TUAW's assessment as well as view a video of the opening statement by Senator Al Franken from today's hearings here.

Tracking Wi-Fi Stations
At the core, Android and iPhone devices have been tracking the locations of Wi-Fi signals. This is important because it allows the phone to know where you are.  Simplified, there are three main ways a phone can locate you: satellites,  cell towers and wi-fi signals.  Using triangulation algorithms, the phone calculates your position based any of these three methods.  However, there are draw-backs to both satellites and cell-towers. Satellites take forever and rarely work in urban situations where the signals gets bounced around. Cell towers are great for approximate location. It's through wi-fi signals that phones can pinpoint the location under 100 feet.

Comparing Wi Fi vs. GPS

However for Wi-Fi tracking to work, the phone needs to be know the location of the Wi-Fi signal it picks up. Additionally, the map of these Wi-Fi stations are constantly changing as individuals set up, move, or take down these routers.  While Google and Apple have been getting a lot of heat, Boson start-up Skyhook pioneered the technology.  In 2008, Apple decided to use Skyhook technology in its iPod and iPod Touch.

Thanks for showing me how its done

It wasn't long before both Google and Apple, who had originally licensed the technology and the data realized that they had the ability to build their own data layer. And thus, they did.  Skyhook is now fighting to stay ahead of the game and become the technology source for wi-fi enabled locationing. Recently Skyhook has sued Google for both patent infringement as well Google exerting its market influence on Motorola to switch providers. You can read the filing.

What should Skyhook do?
The case got me thinking, if I were the proverbial David being crowded out by Goliaths the likes of Google and Apple, what would I do?

Here's my breakdown:

Shifting Winds

Skyhook needs to fight or  at the mercy of platform providers (like Google and Apple), Skyhook requires a strategy that centers on the results of current suits and takes advantage of the shifting regulatory/political environment.  Beyond the current two suits Skyhook has with Google, recent shifts in both the consumer and political meme focusing on privacy and smartphone data collection may serve as an opportunity for Skyhook.[i] Indeed, we should watch carefully the questions and answers from both Apple and Google when they appear in front of Congress on May 10th.  Because the results of these two events have yet to play themselves out, I posit that Skyhook’s strategy should be played out in two stages.

Critiques on Competitive Advantages

IP/Regulation: Skyhook has a defensible patent portfolio around the technology. As mentioned previously, current political and consumer sentiment may also play a role in upcoming legislation. Skyhook needs to continually battle in courts and win. IfSkyhook can win core patent disputes, it has a defensible IP position. Then it can choose to either follow the route of ARM and become a friendly licensee or go aggressive and resemble the NTP/RIMM relationship.[ii]

Lastly, there is regulation risk. Should the US government decide to further open up the accuracy of GPS or if other foreign countries decide to offer higher grade GPS, it may lessen the importance of Wi-Fi locationing.

Brand: While Skyhook does not have a current brand advantage, the recent focus on smartphone and PND privacy on Google, Apple, Microsoft, and TomTom may be become an advantage of Skyhook.[iii]Skyhook needs to get in front of the issue and position itself as an independent third-party provider that puts the upmost care on protecting consumer privacy.  Indeed, its method of data collection sends point data, as opposed to anonymized user data.[iv]

Economies of Scale: Companies benefit from economies of scale. But the location dataset is constantly shifting. Because Google could no longer collect WiFi data from its streetview cars, it needs to find a way to build the database. [v] It remains to see what restrictions will be put on Google and Apple after the May 10th hearing.[vi]

Given the decaying nature of WiFi location maps, no current player has a sustainable advantage. This is a prime example of the Red Queen Effect.  A company needs to have a critical mass of distributed data collectors to build this competitive advantage. It can either build it itself or find a method of leveraging the crowd.  The latter is the more cost-efficient method, but companies must be careful due to increasing focus on privacy concerns.

Network Effects: While Skyhook does not have network effects, (as evidenced by both Apple and Google shifting), I question whether Apple or Google currently have it as well.

Employ a Horizontal Strategy where Reach is Paramount

A horizontal strategy is the best chance that Skyhook has to survive. Given its limited access to capital,Skyhook does not have the financial resources to deploy vertically down the value chain. Unlike Qualcomm, Skyhook does not have a secondary business for the company to go vertical only to become a horizontal player. Skyhook operates lean and under very tight cost controls.[vii] Given the length of the current litigation between itself and Google, its resources are even more constrained.  However, givenSkyhook’s patent portfolio, it may be able to exert some pressure if it can win favorable ruling in its current lawsuits.

The Race to Own the Database of Current Location Data

Skyhook occupies two portions of the value chain: location data and the location optimizing software.  In going horizontal, Skyhook needs to determine whether or not it wants to occupy both or just one piece. Location data is viewed as a critical asset for all the players involved and this is what all the companies will be fighting over. This is because owning the data adds the contextual understanding of the end-user. The ability to serve location-based advertising that understands that a user spends his time at a driving range once a week is projected to become a multi-billion dollar business.[viii] Additionally, providing precise location data is more useful to companies that approximate (e.g. Foursquare proximity check-ins versus Shopkick in store walk-ins) for companies business models.

Skyhook’s many rivals want to own this data. Skyhook’s rivals can be divided into four parts of the value chain:

Value Chain Example Companies
Device Apple, Nokia, Samsung, Motorola
OS Google, Apple, Nokia, Microsoft
Location MiddleWare Navizon
Applications Facebook, Foursquare

Horizontal Strategy > Prioritizing Potential Partners

With a horizontal strategy Skyhook should prioritize its strategic partners based on partners that can provide the most scale. For each vertical (e.g mobile phones, digital cameras, PCs, ereaders, portable gaming devices,[ix]etc), Skyhook should approach by: OS, Device, and then Apps.

  1. OS companies like Microsoft, Google, and Apple provide the greatest opportunity. However, it is acknowledged that over time, companies will want to build their own location databases.
  2. Component/Device Manufacturers: Provide the second most scale, while also allowing for the possibility of integrating its software with either the device or the processors.
  3. Applications: The application for wireless devices follows an immense long-tail. Focusing on larger apps like it current partners is desirable, but a bottoms-up approach will drain Skyhook’s already thin capital reserves.  Instead of inking deals with developers,Skyhook should open up its APIs to encourage developers to use its location platform.

A solid API strategy will enable Skyhook to grow it’s developer base beyond the initial 200 developers. [x] Skyhook’s API strategy should also focus on applications that require precise information. For example Augmented Reality will become an increasingly ubiquitous technology.

Two Steps: Win Patent, Win Race for Map Database

To date, Skyhook has filed two suits against Google. The first claims patent infringement. The second alleges “unfair and intentional interference with its contractual and business relationships.” The first claim of patent infringement will be critical to Skyhook’s long-term survival. This is because if the ruling is favorable, it can demand and gain licensing from anyone using location (other than GPS) on mobile devices to deliver information, content. [xi] The second claim will provide a payout that will help sustain Skyhook.

Beyond winning litigation, Skyhook has to maintain the largest DB for Map Data. Winning litigation will make it facilitate its strategy as it can employ a licensing strategy and provide value-added services. However, should it win and decide to trade rates much like Qualcomm, it is possible that larger firms with its access to capital may seek to forge methods to cut off Skyhook.  Should larger firms succeed,Skyhook will most likely move to become a patent holding company like NTP.  If it loses litigation, it will most likely lose the data DB game and become an acquisition target.

 

The 1-2-3s of Skyhook:

1.  Go Horizontal

·         Mobile, Devices, PCs, anything that connects to Wifi

2.  Build a Brand (Unlike Apple/Google)

·         Build on privacy concerns and differentiate

·         Leverage brand to get Congress to get Apple/Google to go to a 3rd party source of location data

3.  Defend IP and Win Map DB:

 

 

Notes:
[i] Swift, Mike. “Google emails highlight value of location data.” Silicon Valley Mercury News. http://www.mercurynews.com/business/ci_17960065

[ii] Stuart, Wienberg. “NTP In License Pact With Nokia.” Dow Jones Newswires (June 14, 2004). Excerpt below (Emphasis added):

Nokia Corp. (NOK) has licensed five NTP Inc. patents that are at the center of a dispute between NTP and Research In Motion Ltd. (RIMM).
In a four-line press release issued Monday afternoon, NTP said it entered into a license agreement with Nokia under U.S. patents 5,436,960, 5,625,670, 5,819,172, 6,067,451 and 6,317,592 and related issued patents and pending patent applications. The license covers all Nokia products and equipment, but excludes network communication services, the release said.
Last year, a Virginia court ruled that Research In Motion, maker of the BlackBerry wireless handheld device, had infringed on the five NTP patents. The court ordered Research In Motion to pay NTP $53 million, as well as an ongoing 8.55% royalty on the bulk of BlackBerry sales in North America. The court also ordered an injunction on BlackBerry sales in North America but immediately stayed the injunction pending an appeal.

[iii] Needleman, Ralph. “Reporters' Roundtable: The location-tracking dilemma.” CNET. (April 29, 2011). http://www.cnet.com/8301-30976_1-20058678-10348864.html
[iv] Yarrow, Jay. “Everything You Need to Know About How Phones Are Stalking You.” Business Insider. (April 28, 2011) http://www.businessinsider.com/skyhook-ceo-2011-4
[v] http://googleblog.blogspot.com/2010/05/wifi-data-collection-update.html
[vi] Eaton, Kit. “Google Restarts Street View Info-Grab, Without Illegal Wi-Fi Snooping.” Fast Company (July 9, 2010) http://www.fastcompany.com/1668567/google-maps-street-view-wi-fi-wireless-snooping-personal-data-congress
[vii] Skyhook Wireless. Harvard Business School. April 7, 2009. Ref: 9-809-119
[viii] http://www.mercurynews.com/business/ci_17960065
[ix] http://www.businessinsider.com/next-gen-psp-skyhook-2011-2
[x]Skyhook Wireless. Harvard Business School. April 7, 2009. Ref: 9-809-119
[xi] http://searchengineland.com/skyhook-wireless-sues-google-you-lie-about-openness-50902

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9Mar/110

It’s not about opportunity recognition [wilt]

It's not really about opportunity recognition. The question is what wil you do next?

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30Aug/100

The Internet is coming to a living room near you…

This was cross-posted on the Berkeley DMEC blog.

We have come to expect the Internet wherever we are and whenever we want. Mary Meeker predicts that by the end of the year, we could reach 10 Billion mobile Internet devices. Yes, that's a B.  While we still have the power of a PC in the palm of our hands, one main area has yet to be conquered--the living room.

Nintendo Network/ModemMany have tried to create linkages into the living room, but few have succeeded. In 1988, Nintendo launched the Family Computer Network Systems. With the purchase of a special cartridge, the Famicom could interact with other terminals or a central computer to monitor and trade stocks. Unfortunately, by the time I got my NES, it only came with a pad to stomp on and gun to shoot ducks with.

Perhaps the next largest leap came from Tivo. With its emphasis on UX, they brought us the concept of time-shifting our content.  With a simple phone line, owners would be able to sync their cable stream to the programming list. However, Tivo's glory days were short-lived.  Why pay for a Tivo if your cable operator was willing to give you a free set top box?

In the end, the thought of connecting stand alone devices is such a huge mental leap that not even excellent UX can overcome it.

However, the tides are shifting.  Over the past year, I've seen a multitude of new ways to connect the living room to the Internet. From simply plug-and-play devices like Roku, to elaborate Microsoft media center setups, people are realizing that the Internet isn't just for streaming videos of cute cats playing the piano or seeing charlie biting his brother's finger. The Internet is able to provide consumers with a lean-back 10-foot experience.

With the GoogleTV coming around the corner, and companies like Boxee that are constantly augmenting their content libraries, the Internet is finally making its way to the living room.

Last spring, my friends and I embarked on an independent study project looking at the this very space. In it, we tested the preferences of lead-users to prove/disprove hypothesis. Here are some of our findings:

  • Short-Form Content (like Youtube) belongs on the computer monitor
  • Most mass market consumers do not know the difference between streaming v. downloading content
  • There is little room for new content platforms, new companies should seek to become embedded with CE manufacturers
  • Apps for Connected TVs will provide little differentiation. Companies can only lose from not keeping up with its competitors
  • Consumers want a recommendation engine for content

You can review our final presentation here:

View more presentations from vincenthuang.

1Apr/100

3D provides depth to the bottom line, for now

Originally posted on the Berkeley DMEC blog page.

The movie industry is experience some better times with box offices revenues already running 8.8% ahead of 2009 figures (itself a $10B year). A huge driver has been the versioning for 3D and IMAX for tent-pole movies.  Increased traffic for 3D coupled with significant price increases (reported as much as a 26% bump) have continued to feed the hype.  This has been some positive news in terms as revenue as studios expect a 12% drop in DVD sales.
The question is how marginal traffic will making a 3D movie bring in?
With How to Train Your Dragon opening at 27% lower than Dreamwork’s Monster Vs. Aliens may indicate that new features like 3D may not necessarily trump good ole word of mouth. Indeed, the willingness to pay for a superior 3D experience for the family may not be enough to cover the $40-$60 required to take a family to the movies.
To convert a 3D movie, it takes studios an estimated $30 M, will the ROI remain? Wish three more 3D movies coming down this season’s pipeline, 3D may fast becoming the new normal.
15Jan/100

My winter vacation…

Cross posted on the Berkeley MBA Student Blog:

"CAL" braving -15°C in the Forbidden City



They say that time waits for no one and it won't wait for me. What seemed like for long weeks have quickly sped by as I start for my second semester at Haas.


Berkeley, CA

A little known fact: Berkeley has a low-cost, fairly broad student health insurance plan (SHIP).  Under SHIP, we not only enjoy $5 copay for eye exams, but also 50% discount on Lasik. Following my last final, I walked across the street from Haas to the UC Berkeley School of Optometry.  The next couple days were a bit dark.

Taipei, Taiwan

A week later, got onto a plane and headed to Taiwan. My wife and I got married right before school started and I wanted to take her to Taipei to meet the rest of my family. While in Taipei, I was able to connect with Haas alumni.  I was amazed at the loyalty of the alumni that they were willing to go out of their way to meet a stranger.  I learned more about what consulting, technology, financial services was like in Taiwan.

Taiwan Alumni dinner with a MBA '11



Shanghai and Beijing, China

On the 5th, I flew from Taipei to Shanghai to meet up with 59 other Haas MBAs (combination of Full Time and evening/weekend) on a 10 day China Trek.  Treks are entirely student run and five of my classmates put together a truly memorable trek.

Read more here.

22Dec/090

Bit sized tasks [Volunteerism]


A platform called "The Extraordinaries," allows people who have even a few minutes of time to volunteer for a cause.  With an iPhone app, volunteers donate their time. The for profit company gets paid from nonprofits who are looking to outsource these micro-tasks.

Pretty cool.

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5Dec/090

Crowd-Sourced Mapping [Bing]

I've been a fan of Photosynth since I first heard of it during a TED presentation. While traveling to Jordan, I made a synth of El-Dier Monastery in Petra (Transformer 2). With geotagging, this will help to create a visually stunning and detailed user experience.

To compete with Google Maps, Microsoft has laced photosynth technology to create Bing Maps. Competition is always good. Both Google and Microsoft have been making incredible improvements to their mapping technology.

You can read more about it at Fastcompany.

1Nov/090

Making it Rain [Cloud Computing]

Over the horizon, we're starting to see many clouds moving shifting over. With the city of angels moving over to Google Apps, its no surprise that Cloud Computing and SaaS (Software as a service) is picking up speed.

Karen Klein outlines a couple benefits of the cloud:

  • Fixed cost advantage
  • Keeping data safe

The field is still very green, with many players planting seeds. The key concerns are still reliability. This will be solved as the industry matures. What is perhaps most interesting, as Karen points out, is the shift in cost structure for paying for these services to a subscription based model.

Read Karen Klien's post here.

Image Source: ahisgett

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21Jun/091

Twitter 101

I've been playing around with twitter the past couple months, but haven't been able to move beyond the inane, "I'm on a plane, stuck on the tarmac" tweets. While there has been an explosion of twitter accounts, few people truly generate content. However slow, I've been starting to explore more and more of what Twitter provides value for me:

  1. Easier for me to follow people (Maybe I'm more a taker than a giver)
  2. Twitter is my social networking gateway (I sms twitter which will automatically update my facebook and friendfeed accounts)

I've also noticed that while I "follow" 50 people, I truly only follow 15 people. Those 15 people tend to be people I've had personal connections with (@bryantng, @mcurren, @xenlogic). The other people I follow closely are CXO superstars like @padmasree and @stevecase.

For those of you who want to get in on the action too, but have been a bit too timid to test the waters, Infinite Thinking Machine cites a couple places to get you started:

  1. Twitter in Plain English - a great video that explains Twitter in a nutshell
  2. 7 Things You Should Know about Twitter -Educause publishes a series of excellent articles detailing new and emerging technologies.
  3. Tweetdeck -Use this third party app to manage Twitter. It's much better than using the Twitter web interface.
  4. TwitThis -Install this tool into your browser's toolbar so that you can share web sites on the fly as you surf.
  5. Hootsuite -This is a great tool for managing multiple Twitter accounts. Try this out once you've mastered Twitter basics.
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